Returns Policy

This official return and refund policy complies with international cross-border e-commerce regulations and applies to all apparel orders placed on our official website. All standard non-custom clothing products are eligible for a 30-day return period calculated from the carrier’s confirmed delivery date. This policy protects the legitimate rights and interests of both international customers and our store, ensuring standardized, transparent and legal after-sales processing for every transaction.

All returned goods must meet strict resale eligibility. Items must be entirely unworn, unwashed and unaltered, with no artificial damage, improper-use defects, stains, odor or fabric deterioration. All original tags, labels, packaging and accessories must be retained completely. Our inspection team conducts strict verification for every return package, and any non-compliant item will be officially rejected without exception.

The following product categories are non-returnable and non-refundable under any circumstances: intimate body wear, swimwear, custom-made apparel, personalized embroidered garments, privately altered clothing and all items marked “Final Sale” on product and checkout pages. No special exceptions will be granted for restricted merchandise.

All return shipping fees, customs duties, taxes and brokerage charges arising from customer voluntary returns shall be borne by the buyer. For store-side errors including manufacturing defects, poor workmanship, wrong shipment, missing accessories and transit damage, our store will undertake all return logistics expenses and provide official return authorization and professional after-sales resolution.

After passing warehouse official inspection, full refunds will be processed to the original payment method within 7–10 business days. Exchange services are only available for qualified in-stock items. All return and exchange applications must receive prior confirmation from customer service before customers ship back their packages to avoid invalid returns.