Terms of Service

These standardized long-form after-sales terms clearly define the return and exchange qualification standards, product inspection specifications, fee allocation rules, and after-sales judgment principles for all apparel products. We provide a 30-day standard after-sales protection period calculated from the date of customer receipt of goods. To apply for non-quality return and exchange, the product must remain completely unworn, unwashed, unaltered, unironed, odor-free, stain-free, and free from wearing traces and artificial damage. All original tags, labels, packaging bags, gift boxes, and matching accessories must be fully intact and complete without loss.

Subjective personal reasons including size mismatch, inappropriate style, unsatisfactory matching effect, dislike of color, thin or thick fabric hand feel, and inconsistent personal aesthetic expectation are valid grounds for non-quality returns, and all return shipping fees, customs fees, and handling fees shall be borne by the customer. The original shipping cost of the order is non-refundable. After receiving and inspecting the returned goods, we will confirm that the product meets the return standards before processing the refund.

Factory quality problems that support free after-sales include broken stitching, large-area fabric damage, missing printing patterns, serious color fading, wrong goods delivery, obvious cutting defects, and functional performance failure inconsistent with product descriptions. For verified genuine quality problems, we provide three optional solutions: free exchange of new goods, full original refund, and professional repair service, and bear all round-trip logistics costs and related handling fees generated by after-sales processing.

Damage caused by human factors is excluded from free after-sales coverage, including fabric pilling and damage caused by improper washing, high-temperature ironing, machine violent washing, long-time soaking, chemical corrosion, daily wearing abrasion, artificial scratching, and improper storage. Natural slight shrinkage and slight wrinkle recovery of fabrics are normal textile characteristics and do not belong to quality problems that support free after-sales.

All clearance final-sale items, personalized altered items, and specially processed defective products clearly marked on the page are non-returnable and non-exchangeable. We retain the final right of judgment on product integrity, damage degree, and after-sales qualification. All after-sales processing results shall be subject to our official inspection conclusion.